Who We Are

We are Silver Tree Services Ltd. Our website address is: https://www.silvertreeservices.co.uk.

Personal Data

Data collection:

When visitors fill out their information using either our contact form, booking platform or checkout features, we collect the data provided and also the visitor’s IP address and browser user agent string to help spam detection.

Use of data:

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Whether you have supplied your personal details online, by phone, by email or in a letter, we will use your personal data for the purposes explained in this privacy notice and for which they were initially collected, and only with a lawful reason to do so.

Our main reason for collecting personal information (which may include names, addresses, contact details including email addresses and business information) will be for the fulfilment of services or intention of services to be provided, made by you.

Most commonly, we will use your personal data in the following circumstances: in performance of a contract (the agreement to provide our services); and/or for our legitimate interests where your interests and fundamental rights do not override those legitimate interests; and/or with your consent.

Management of data:

It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details by emailing enquiries@silvertreeservices.co.uk and we can ensure your details are amended accordingly.

Processing data:

Silver Tree Services Ltd. is run from our office in the UK. Data is principally stored by us electronically and the servers that are used for our electronic storage are also in the UK.

Retention of data:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Normally our retention period is not more than 7 years from the last time that we have provided services to you.

Visitor comments may be checked through an automated spam detection service.

Data Protection

We use a number of plugins to protect our site against attacks including Wordfence. As well as using encrypted and secure payment and e-commerce plugins Woo-Commerce and Stripe to ensure you payment details remain secure at all times. Furthermore, we regularly check our website to ensure the safety of information.

Third Party Marketing

We will not share your personal data with third party companies for the purpose of marketing their products and services to you.

Privacy, Cookies & Data Policy

Silver Tree Services Ltd. respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we collect, process and look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Cookies:

We use cookies on our website to analyse website activity and use it to make improvements to our website and marketing.

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

The Cookies we use include:
– Google Analytics. For further information, please visit https://support.google.com/analytics/answer/6004245

If you wish, you can opt out of Google Analytics without affecting how you visit our site. For advice on opting out across all websites you use, visit this Google page. https://support.google.com/analytics/answer/181881?hl=en

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights

Under certain circumstances, you have the right by law to request:
– Access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
– Erasure of your personal data.
– Object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
– Correction of the personal data that we hold about you.
– Right to withdraw your consent (if that is the lawful basis for our use of your personal data).
– Restriction of processing of your personal data.
– Transfer of your personal data to another party.